Terms of Service

Last updated: [date]

1. Who we are

Detailo is software for independent car detailers. It is owned and operated by [Jacob's company] ("Detailo", "we", "us"), [state of organization], [mailing address]. These Terms are an agreement between you and us. By creating an account or using Detailo you agree to them. If you don't agree, don't use Detailo.

Your customers can book with you through your Detailo booking page without making an account. Their use of the booking page is also covered by these Terms and our Privacy Policy.

2. Your account

• You must be at least 18 years old (or the age of majority where you live) to open an account and connect payments. [Jacob: decide whether to allow 16-17 year olds with a parent's consent. Stripe has its own age rules for connected accounts.]
• One account is for one business and one person. Keep your password private; you are responsible for activity on your account.
• Give us accurate information and keep it up to date, especially your contact details and business name.
• Our support team may view your account to help you when you ask for help or to fix a problem ("support view"). We only do this for support and safety.

3. Plans, billing + cancellation

• Plans. Detailo is a monthly subscription. Current plans are Starter ($29/month), Pro ($49/month) and Max ($79/month). The plans differ by the number of AI-written posts per month and whether your booking page shows "Powered by Detailo". "Unlimited" AI posts are subject to a reasonable fair-use limit to prevent abuse.
• First-month discount. Your first month is 50% off. The discount applies once per business, to the first subscription only. Restarting a canceled plan is charged at the regular price.
• Automatic renewal. Your plan renews every month on the same date and your card on file is charged automatically until you cancel. Payments are processed by Stripe.
• Plan changes. You can switch plans at any time. Switching takes effect right away and the price difference for the rest of the month is prorated.
• Cancellation. Cancel any time in the app under Billing. Your plan stays active until the end of the period you already paid for, then it ends. We don't give refunds for partial months, except where the law requires it. [Jacob: confirm refund policy.]
• Failed payments. If a renewal payment fails, we and Stripe will retry it for a short time. If it still can't be collected, your plan pauses: your booking page stops taking new bookings and the app is locked until you restart a plan. Your data is kept (see section 9).
• Price changes. We may change prices with at least 30 days' notice by email. The new price applies from your next renewal after the notice period.
• Taxes. Prices don't include sales tax where it applies.

4. You run your own business

You are an independent business. You are not our employee, contractor, agent or partner, and we don't supervise your work. You alone are responsible for:

• the detailing services you provide, their quality, your prices, and how you treat your customers and their vehicles;
• any business registration, licenses, permits and insurance your town or state requires;
• your own taxes, including income tax and any sales tax on your services;
• following the law, including consumer protection, water and chemical disposal, safety and privacy laws, and the rules of the places where you work;
• the cancellation and refund policy you set and show on your booking page, and handling any disputes with your customers.

The Detailo playbook, price suggestions and templates are general information to help you get started. They are not legal, tax, insurance or financial advice. Check with your town, state or a qualified professional for your situation.

5. Customer payments

• Payments from your customers go through your own Stripe account, which you connect to Detailo. Your Stripe account is governed by Stripe's own terms (the Stripe Connected Account Agreement) between you and Stripe.
• Detailo does not hold, receive or control your customers' money. Stripe processes the payment and pays it out to your bank account. Stripe's card processing fees are charged to you by Stripe.
• Detailo takes no commission on your bookings or tips. Your only charge from us is your Detailo plan.
• When a customer cancels, Detailo applies the cancellation policy you set and issues any refund through your Stripe account automatically. You can also refund customers yourself. Chargebacks and disputes are between you, your customer and Stripe.

6. No earnings promises

We don't promise or guarantee that you will get any customers, bookings or income by using Detailo. Any prices, packages, example amounts or stories you see in Detailo or our marketing are examples only and are not typical or expected results. How your business does depends on many things we don't control, including your area, your skills, your prices, your effort and the economy.

7. Your content + AI tools

• You own the content you add to Detailo, like your business name, logo, photos, prices and customer list. You give us permission to host, display and process it only to run Detailo for you (for example, to show your booking page and send your customers' emails).
• Detailo can write social posts, ads, names and other text using AI. AI output can be wrong or similar to text written for others. Review everything before you post it. You are responsible for what you publish.
• Only upload photos you took or have permission to use. Don't post photos of people or license plates without permission.

8. Acceptable use

Don't use Detailo to break the law; mislead or defraud customers; send spam; sell anything other than vehicle care services; upload harmful code; try to access other people's accounts or data; copy or resell Detailo; or overload or interfere with the service. We may remove content or suspend accounts that break these rules.

9. Your data

• We keep your account data, including your customers, bookings and photos, for as long as your account exists, even after your plan ends. If you restart a plan later, everything comes back.
• You can ask us to delete your account and data at any time by emailing [support email]. Some records (like billing records) may be kept where the law requires.
• You are responsible for having permission to store your customers' information and contact them. Our Privacy Policy explains how we handle personal information.

10. Suspension + ending

You can stop using Detailo at any time. We may suspend or close an account that breaks these Terms, puts others at risk, or is used for fraud, with notice where reasonable. We may change or stop parts of Detailo; if we shut Detailo down entirely we'll give you at least 30 days' notice and a way to export your customer list.

11. Disclaimers + liability

Detailo is provided "as is" and "as available". We work hard to keep it running, but we don't promise it will be uninterrupted or error-free, and we aren't responsible for third-party services like Stripe, email delivery or your phone's notifications.

To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits, lost bookings or damage to vehicles, and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. You agree to cover our reasonable costs if a claim is made against us because of your services, your content or your breaking these Terms. [Jacob: have a lawyer review this section.]

12. Other terms + contact

• We may update these Terms. If a change is important we'll email you before it takes effect. Using Detailo after that means you accept the new Terms.
• These Terms are governed by the laws of [state], without regard to conflict-of-law rules. [Jacob: choose dispute process and venue.]
• If part of these Terms can't be enforced, the rest still applies.

Questions? Email [support email] or write to [Jacob's company], [mailing address].